Amazone helpline, Complaints Email & Phone

Amazon.com complaints

Head Office address

Patriot Court

1-9 The Grove, Slough

Berkshire

SL1 1QP

Phone number: 020 7084 7911

Please check with your phone provider if you are unsure about how much a call will cost.

Email Amazon.com now

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Resolver is not affiliated to, linked with or otherwise endorsed by Amazon.com.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Amazon.com provides:

• Online & Mail Order

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

Lets you know when to escalate your complaint

How to complain about Amazon.com customer service

Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.

By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue.

Using Resolver you can:

• Keep all your correspondence in one place
• Go straight to the correct contact point within an organisation
• Make use of a series of simple templates to help make raising your complaint as simple and quick as possible
• Receive reminders when you get a response from a company or organisation
• Get an automatic notification when it's appropriate to escalate your case to the next management level within a company
• Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary

Read more about how to complain here

Amazon.com provides 1 service

You can raise complaints about Amazon.com for

• Online & Mail Order

You can use the Resolver system to help make every stage of the complaint process easier.

Need help complaining?

Resolver is a totally free service that you can use to complain effectively.
We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if you'd rather complain directly, you can use the above address to contact Amazon.com.