How to retrieve Facebook account name and password

If you've lost the login information for your business's Facebook account, you can retrieve it using one of Facebook's several security features. While retrieving and changing a lost password can be completed in a matter of minutes, retrieving a lost username can take up to 24 hours to recover if you no longer have access to the email account associated with your Facebook login.

Identifying Login Email and Resetting Your Password

Step 1

Navigate to Facebook and click "Forgot Password."

Step 2

Enter your email address, phone number, username or name into the appropriate fields and click "Search."

Step 3

Verify that the email address displayed with your account is one that you have access to. If this is your email address, it can be used to log in to Facebook. If you have access to the email address or phone number on file, click "Reset Password" to regain access to your account.
If you no longer have access to the email address or phone numbers listed on your account in the password reset window, proceed to Section 2.

Accessing Your Account Without Access to Login Information

Step 1

Click "No longer have access to these."

Step 2

Enter an email address where Facebook may contact you. If you have a security question linked to your account, you will be asked to answer that question.

Step 3

Click "Submit" to enter your request. You will be able to access your account using your new email address and password after a 24-hour verification process.

Tip

• If you are unable to answer your security question, Facebook will allow you to select three of your friends, each of whom will receive a security code in their email. You may deliver these security codes to Facebook to regain access to your account.